Sep 12.1 4 Cleanwipe: What You Need to Know Before Using the Symantec Software Removal Tool

CleanWipe tool is a final solution for the removal of the Symantec Endpoint Protection product. To receive this tool you need to contact Symantec Support. Support Support _techsupp_static.jspCleanWipe utility is also included in the release of 12.1 RU2 & now it works/performs much better.

Sep 12.1 4 Cleanwipe

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In 2009, Symantec introduced a managed service, whereby Symantec staff deploy and manage Symantec Endpoint Protection installations remotely.[5] A Small Business Edition with a faster installation process was released in 2010.[6] In February 2011, Symantec announced version 12.0 of Endpoint Protection.[7] Version 12 incorporated a cloud-based database of malicious files called Symantec Insight.[7] Insight was intended to combat malware that generates mutations of its files to avoid detection by signature-based anti-malware software.[7] In late 2012, Symantec released version 12.1.2, which supports VMware vShield.[8]

Forrester said version 12.1 was the most complete endpoint security software product on the market, but the different IT security functions of the software were not well-integrated.[22] The report speculated the lack of integration would be addressed in version 14.[22] Network World ranked Symantec Endpoint Protection sixth in endpoint security products, based on data from NSS Labs testing.[23]

I've had to deal with some issues like this on a clients workstation before. We needed a utility called CleanWipe which is only legitimately obtained from their support after opening a ticket (It might have changed). I found the following link which explains a little more about the CleanWipe tool and obtaining it -get-cleanwipe-tool-endpoint-removal

This document describes how to remove the Symantec Endpoint Protection 12.1 client from Windows Vista, Windows 7, and Windows 2008 based operating systems, both x86 (32 bit) and x64 (64 bit), manually. Upon completion of this manual uninstallation, the computer must be restarted one final time, in addition to any steps which require a restart.

I have been trying to figure this one out all day. We are a small company with a dozen or so computers regularly hitting the main server with all of our data on it via mapped network drives. This has been working pretty much fine as long as I can remember being here (5 years almost) and we have an old version of Symantec Endpoint on the server, 12.1.4xxx.

C:\\Windows\\system32\\cscript.exe //Job:AgentHIScript C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\12.1.7004.6500.105\\Bin64\\AVScript13.js 64046 Helper.exe Symantec.SSHelper C: 22 C:\\Windows\\TEMP\\ 0 2ff7e9595c